Returns

Refund Policy

Royal Beard & Mane Grooming  offers a 30 day money back refund policy on all orders.

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, please contact us via email using our contact form. Due to the unprecedented times with extended delays through the USPS, your 30 days starts upon confirmation of delivery until further notice.  The buyer is responsible for all fees associated with returning the product.

To be eligible for a return, your item must be undamaged.

Non-returnable items:
Gift cards
Health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
  

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days minus the cost of shipping.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Royalbeardfamily@gmail.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at royalbeardfamily@gmail.com

Shipping of returns

Buyer will be responsible for return shipping if the item is not defective or damaged due to our error